Privacy Policy
Last updated: December 2024
1. Information We Collect
We collect information you provide directly to us, including:
- Name and contact information (email, phone, address)
- Payment information (processed securely through Stripe)
- Order history and preferences
- Communications with our team
- Gift Concierge preferences and style quiz responses
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Respond to your inquiries and provide customer support
- Personalize your shopping experience
- Send marketing communications (with your consent)
- Improve our website and services
- Prevent fraud and ensure security
3. Information Sharing
We do not sell your personal information. We may share your information with:
- Service Providers: Companies that help us operate our business (payment processing, shipping, email services)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
4. Payment Security
All payment transactions are processed through Stripe, a PCI-DSS compliant payment processor. We do not store your full credit card information on our servers. Your payment data is encrypted and handled securely by Stripe.
5. Cookies and Tracking
We use cookies and similar technologies to:
- Keep you logged in to your account
- Remember your shopping cart
- Understand how you use our website
- Improve our services
You can control cookies through your browser settings, but disabling them may affect your experience on our site.
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal requirements)
- Opt out of marketing communications
- Request a copy of your data
To exercise these rights, please contact us at hello@timelesstreasures.co
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Order records are kept for accounting and legal purposes.
8. Children's Privacy
Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Email: hello@timelesstreasures.co
Location: Atlanta, GA